President's Message

Storm Internet - President's Service Commitment

Since 1996, Storm Internet has built a reputation of reliability and technological superiority. Our mandate embraces leading edge technologies for connecting people to the Internet, while empowering our staff, clients, and stakeholders.

The following is our President's Service Commitment:

• Value

  Storm Internet will always be available to you at a fair and competitive price. Our service will be supported with a team of dedicated professionals for as long as you remain a customer of ours. Each day we will earn your business, and each day we will continue to offer you value for your service investment.

• Responsiveness

  We will do our absolute best to ensure you are told what you need to know before you need to know it. Our technicians are available 24/7 monitoring our infrastructure and ensuring your inquiries are responded to in a timely fashion.

• Attitude

  Storm Internet has a dedicated customer service team who remain committed to ensuring you are a happy client. Our "No Hassles" guarantee ensures you will be offered the service you deserve, or you can escalate your issues all the way to the president of the company!

• Assurance

  At Storm Internet, we constantly deliver on our promises. Our 99.9% uptime guarantee is backed by a team of support technicians using state-of-the-art technology ensuring your connection is never lost and all inquiries are addressed. Our network is constantly being upgraded and, rest assured, you will always be connected with wireline or wireless technology.

If at any point you feel you are not getting the service you deserve, our Senior Management Team would be more than happy to respond to your inquiries. In the event you feel your situation requires a greater detail of attention, our President is committed to resolving even the smallest of service issues and is available to answer your inquiries. Our president's open door policy is extended to our clients, not just our staff.

At Storm Internet, our success is our commitment. We will earn your business.

Sincerely,

The Storm Internet Team